Position Summary
The ReSale Associate supports the daily operations of the ReSale store by providing excellent customer service, assisting donors, processing merchandise, and maintaining an organized and safe retail environment. This position works in multiple areas of the store including the sales floor, register area, and donation intake/warehouse operations.
The ReSale Associate plays an important role in supporting Habitat for Humanity’s mission by helping generate revenue for affordable housing programs, promoting sustainability through reuse, and creating a positive experience for customers, donors, and volunteers.
Key Responsibilities
Customer Service & Sales Floor
- Provide friendly, helpful, and professional customer service to shoppers, donors, and volunteers
- Assist customers with merchandise questions, purchases, and loading items as needed
- Maintain a clean, organized, and visually appealing sales floor
- Stock shelves and displays with merchandise in a timely manner
- Assist with merchandising and product placement to support store sales goals
- Monitor the sales floor for safety concerns and cleanliness
Register & Cash Handling
- Operate the point-of-sale system accurately and efficiently
- Process sales transactions, returns, and donations
- Actively pitch the stores loyalty program to customers at checkout
- Handle cash, credit card, and other payment transactions according to store procedures
- Assist with opening and closing register procedures as assigned
- Maintain accuracy and accountability in cash handling practices
Donation Intake, Warehouse & Inventory Operations
- Accept donated items and provide excellent donor service
- Assist donors with unloading merchandise safely and efficiently
- Sort, inspect, organize, and prepare donated goods according to store guidelines
- Move merchandise between the warehouse and sales floor as needed
- Stock shelves and displays in a timely manner
- Assist with inventory movement, organization, and merchandise rotation
- Maintain a clean, organized, and safe donation intake and warehouse area
- Support donation pickups and deliveries as needed
- Follow safety procedures when lifting, moving, or handling merchandise
Team Support & Safety
- Work collaboratively with staff and volunteers to support store operations
- Follow all organizational policies, safety procedures, and operational guidelines
- Assist with store maintenance and general housekeeping tasks
- Support a positive, mission-driven work environment
- Perform other duties as assigned to support store operations
Qualifications
- High school diploma or equivalent preferred
- Ability to arrive at work on time, maintain a consistent schedule, and work designated core business hours
- Previous retail, warehouse, customer service, or cashier experience preferred
- Strong customer service and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Ability to safely lift, move, and carry merchandise on a regular basis
- Basic math and cash-handling skills
- Ability to stand, walk, bend, and lift throughout scheduled shifts
- Forklift experience or certification preferred but not required
- Commitment to Habitat for Humanity’s mission and values